Effective Date: 14.03.2025

At Infinity Skincare Solutions, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations. That’s why we offer a simple return and refund policy to ensure a worry-free shopping experience.

1. Return Eligibility

To be eligible for a return, the product must:

  • Be unused and in its original packaging
  • Be returned within 3 days of receiving the order
  • Include the original invoice or proof of purchase

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Opened or used skincare/cosmetic products
  • Products without original packaging
  • Personal care items (e.g., face masks, pimple patches, supplements)
  • Items purchased on clearance or during special sales (unless damaged)

3. Damaged, Defective, or Wrong Product

If you receive:

  • A damaged product
  • A defective item
  • A wrong product (different from what you ordered)

Please contact us within 24 hours of delivery with:

  • Your order number
  • Clear photos of the item(s) and packaging

We’ll arrange a replacement or refund based on your preference.

4. How to Request a Return

  1. Email us at support@infinityskincaresolutions.com or message us on Messager
  2. Provide your order number, product details, and reason for return
  3. Our team will guide you through the return process

5. Refunds

  • Once we receive and inspect the returned item, we will notify you of the refund status.
  • If approved, your refund will be processed within 7 working days via your original payment method or mobile wallet.

Note: Delivery charges are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).

6. Exchange Option

We currently do not offer direct exchanges. If you wish to order a different product, please return the original item (if eligible) and place a new order separately.

7. Contact Us

For any questions regarding returns or refunds, feel free to reach out:
📧 support@infinityskincaresolutions.com
📞 

Infinity Skincare Solutions
Because your skincare journey should always feel smooth.