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General Questions

What is Infinity Skincare Solutions?

Infinity Skincare Solutions is a trusted e-commerce platform in Bangladesh offering a wide range of authentic skincare, beauty, and personal care products for all genders and skin types.

Are all the products original?

Yes, 100% of our products are sourced from authorized distributors and original brands. We do not sell fake or counterfeit items.

Where are your products sourced from?

We source products mainly from South Korea, Japan, the USA, and other trusted global beauty brands.

Do you have a physical store?

Currently, we operate online only, but we deliver all across Bangladesh.

How do I contact customer service?

You can reach us via email at support@infinityskincaresolutions.com or message us on our social media pages.

Ordering & Payment

How do I place an order?

Simply browse our website, add your desired items to the cart, and follow the checkout process to place your order

What payment methods do you accept?

  1. We accept:

  • Cash on Delivery (COD)

  • Mobile Banking (e.g., bKash, Nagad)

  • Debit/Credit Cards

  • Bank Transfer (on request)

Can I change or cancel my order after placing it?

You can request to cancel or modify your order within 1 hour of placing it. After that, changes may not be possible as we start processing it quickly.

How can I track my order?

Once your order is shipped, you will receive a tracking ID and a link to track your parcel via courier.

Can I pre-order products that are out of stock?

Yes! Just message us, and we’ll let you know when your desired product becomes available.

Shipping & Delivery

Do you deliver across Bangladesh?

Yes, we deliver nationwide, including all districts and major cities.

How long does delivery take?

Delivery typically takes:

  • Inside Dhaka: 1–2 working days

  • Outside Dhaka: 2–3 working days

What are your delivery charges?

Shipping charges vary based on your location and order value. Exact fees are shown at checkout.

Do you offer express delivery?

Yes, express delivery may be available within Dhaka. Please contact us before ordering to confirm.

What should I do if my order hasn’t arrived on time?

Please contact our support team with your order number—we’ll investigate and get back to you quickly.

Returns & Refunds

What is your return policy?

You can return unused, unopened products within 3 days of receiving your order. Certain hygiene-sensitive items are non-returnable.

How do I request a return or refund?

Email us or message our support team with your order number, photos of the item, and the reason for return.

When will I receive my refund?

Approved refunds are processed within 7 working days after we receive and inspect the returned item.

Do you offer product exchanges?

Currently, we don’t offer direct exchanges. You can return the product (if eligible) and place a new order.

What if I receive a damaged or incorrect product?

Please contact us within 24 hours with clear photos. We’ll arrange a replacement or refund.

Product & Skincare Guidance

Which products are best for oily/acne-prone skin?

We recommend lightweight, non-comedogenic products like gel moisturizers, salicylic acid cleansers, and niacinamide-based serums. You can also shop by concern on our website.

Do you offer skincare for men?

Yes! All of our products are unisex unless otherwise stated. Men’s skin concerns are just as important.

Are your products suitable for sensitive skin?

Many of our items are safe for sensitive skin. Look for calming ingredients like Centella Asiatica, Green Tea, and Ceramides. You can also filter products by skin type.

Can I use these products during pregnancy?

Some ingredients (like retinol or salicylic acid in high concentrations) may not be suitable. Always consult your doctor before using any new skincare during pregnancy.

Do you sell cruelty-free or vegan products?

Yes! We carry many cruelty-free and vegan-certified brands. Check the product details for specific information.

Account & Loyalty

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account helps you track orders and receive special offers.

How can I reset my password?

Click “Forgot Password” on the login page, and you’ll receive an email to reset it.

Do you offer loyalty rewards or discounts?

Yes, we run promotions, bundle offers, and loyalty discounts. Subscribe to our newsletter or follow us on social media to stay updated.

Can I become a reseller or partner with Infinity Skincare Solutions?

es! Please contact us at [Insert Email] for wholesale or partnership inquiries.

Do you offer skincare consultation?

We can guide you based on your concerns. Just message us or fill out our consultation form (if available).